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Sage & Honey MedSpa Policies

Privacy Policy

Effective Date: January 1, 2026 (anticipated). This Privacy Policy explains how Sage & Honey Wellness, dba Sage & Honey MedSpa (“we”, “us”, or “our”) collects, uses, and discloses your personal information, and describes your rights under the law. By using our website or services, you consent to the practices described in this Policy . We are committed to protecting your privacy and complying with applicable laws (including California privacy laws).

Information We Collect: We may collect both personal and technical information from you (online through our website and forms, as well as in person at our spa). This can include:

  • Identifiers: Contact details such as your name, postal address, email, and phone number .
  • Appointment and Transaction Information: Details about the services or treatments you book or purchase, appointment dates/times, and payment information (handled via secure third-party platforms like Cherry Financing).
  • Health Information: Health or medical details you provide to us (e.g. treatment preferences, medical history or notes relevant to your care) . Health information you share is considered Protected Health Information and is treated in accordance with our HIPAA Notice (see below).
  • Online Usage Data: Information about your device and interactions with our website, such as IP address, browser type, pages visited, and cookies or analytics data . This helps us improve our site and services.
  • Inferences and Preferences: Insights we may derive about your service preferences or interests (for example, noting which treatments you’ve inquired about) .

How We Collect Information: Most information is collected directly from you when you fill out forms (e.g. booking or contact forms), communicate with us by phone, text, or email, or visit our spa in person . We also use digital tools like cookies and analytics to automatically gather website usage data . In addition, if you engage with our social media or marketing, we might receive information through those interactions.

Use of Personal Information: We use your information primarily to provide and improve our services. This includes to:

  • Schedule, confirm, and manage your appointments and treatments .
  • Communicate with you about your bookings, respond to inquiries, and send relevant updates or wellness tips .
  • Recommend services or treatments based on your needs or preferences .
  • Process payments or financing applications (in partnership with providers like Cherry Financing, which will have its own privacy safeguards).
  • Maintain our business operations (such as improving our offerings and user experience) .
  • Comply with legal obligations or respond to lawful requests (for example, to fulfill health regulations or government reporting) .

We will not use your personal data for any purposes incompatible with those above without your consent.

Disclosure of Personal Information: We value your privacy and do not sell your personal information to third parties . We may share your information in a few situations, with appropriate safeguards:

  • Service Providers: We share data with trusted third-party vendors who perform services on our behalf . For example, we use Podium for communication and appointment scheduling (so your contact details and messages may be processed through Podium’s platform), and Cherry for payment plans/financing (so your information may be passed to Cherry when you apply). These providers are authorized to use your information only as necessary to provide their services to us, and they are obligated to protect your information.
  • Legal Compliance: We may disclose information if required to do so by law or legal process, or to law enforcement or regulatory authorities (for instance, in response to a subpoena or to comply with health reporting laws) .
  • With Your Consent: In other cases not covered by this Policy, we will obtain your explicit consent before sharing your information with any third party . (For example, if you ask us to coordinate with another provider or refer you to a specialist, we would share information with your permission.)

Aside from the above, any sharing of personal data would be done in accordance with applicable privacy laws. We do not sell or exchange personal information for monetary gain , and have no plans to do so.

Cookies and Tracking: Our website uses cookies and similar technologies to enhance user experience, analyze site usage, and assist with our marketing. Cookies are small data files stored on your device. They help remember your preferences and track information such as pages you visited on our site. You can control or delete cookies via your browser settings. Note that disabling cookies may affect certain website features. For more details, please refer to our Cookies section (if available) or contact us.

Your Rights (California Residents): If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include the right to :

  • Know what personal information we collect, how we use it, and the categories of third parties we share it with.
  • Access your personal information and, if needed, request it in a portable format.
  • Request Deletion of your personal information (subject to certain exceptions allowed by law, such as if we need to retain data for legal obligations or ongoing business relationship).
  • Correct inaccurate personal information that we hold about you.
  • Opt-Out of Sharing or Selling of personal information. (Note: We do not sell personal data, and we only share as described for business purposes. If in the future we considered selling data, you would be notified and given an opportunity to opt out.)
  • Limit Use of Sensitive Information (for example, you can request that we limit how we use any sensitive personal info, like health details, to only what is necessary) .
  • Non-Discrimination: We will not discriminate against you for exercising any of these privacy rights . In other words, we will not deny you services, charge different prices, or provide a different level of service simply because you exercised your privacy rights.

Exercising Your Rights: To exercise any of your rights or to make a privacy-related request, you may contact us using the information in the “Contact Us” section below. For example, you can call us or send a written request specifying the right you wish to exercise. For your security, we will need to verify your identity (for instance, by asking for certain information) before fulfilling your request . We will respond to verifiable requests within the timeframe required by law (generally within 45 days for CCPA requests, with the possibility of a 45-day extension if necessary, which we will communicate to you).

Data Security: We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, or disclosure. This includes encryption and secure protocols for online data submission. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security. We encourage you to protect your own information by using strong passwords, not sharing account details, and being cautious with emails that could be phishing.

Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. For example, we may retain certain transaction records for accounting purposes or to comply with health care regulations. When your information is no longer needed, we will dispose of it securely.

Children’s Privacy: Our services and website are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13 without parental consent. If you are a parent or guardian and believe we have inadvertently collected information from a minor, please contact us so we can promptly delete it. (Note: Certain medspa services may have age restrictions; minors receiving services would require parental consent for treatment and any data collection.)

Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will update the Effective Date at the top and post the revised Policy on our website. We encourage you to review this Policy periodically. If changes are significant, we may also notify you by email or via a notice on our site. Your continued use of our services after any changes indicates your acceptance of the updated Policy.

Contact Us (Privacy Inquiries): If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us at:

Sage & Honey MedSpa – Privacy Officer

69844 Highway 111, Ste H

Rancho Mirage, CA 92270

Phone: (909) 787-2738

Email: hello@sagehoneymedspa.com

You may also reach out to this address/phone for any concerns or complaints about our privacy practices. We will do our best to address and resolve your concerns.

(If you are not satisfied with our response to a privacy complaint, California residents may contact the California Attorney General’s office, and you have the right to submit a complaint to the U.S. Department of Health and Human Services for any health-information related privacy issues, as described in our HIPAA Notice below.)

 

HIPAA Notice of Privacy Practices

Effective Date: January 1, 2026 (anticipated). THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY . In compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Sage & Honey MedSpa provides this Notice to explain how we protect your Protected Health Information (“PHI”). PHI is information that identifies you and relates to your past, present, or future physical or mental health or condition and related health care services . We respect the privacy of your health information and are required by law to keep it confidential.

Our Responsibilities: We are required by law to maintain the privacy and security of your PHI . We must provide you with this Notice and follow the duties and privacy practices described in it. If a breach of unsecured PHI occurs that may compromise the privacy or security of your information, we will notify you promptly . We will not use or disclose your PHI in any way not described in this Notice unless you give us written authorization to do so, and you may revoke such authorization at any time .

How We May Use and Disclose Your Health Information: The following categories describe the ways we are permitted to use and disclose your PHI without your written authorization for treatment, payment, health care operations, and other lawful purposes.

  • Treatment: We will use and share your PHI as needed to provide, coordinate, or manage your health care and related services . This includes sharing information, as necessary, with other health care providers who are involved in your care. For example, our providers may review your medical history or treatment records, or we may consult with your primary care physician or a specialist to whom we refer you, to ensure continuity of care . We may also contact you to remind you of appointments or inform you of treatment alternatives or health-related benefits that may interest you as part of your care .
  • Payment: We may use or disclose your PHI to obtain payment for the services we provide to you . For example, information about a treatment you received may be shared with your insurance company to verify coverage or to obtain reimbursement for the service. This might include disclosing relevant PHI to confirm your insurance eligibility, billing details, or the medical necessity of services . If you pay for a service out-of-pocket in full, you have the right to ask us not to share information about that service with your health insurer, and we will honor that request unless we are required by law to disclose it .
  • Health Care Operations: We may use and disclose your PHI for our internal health care operations, which are activities necessary to run our practice and ensure quality care . This includes uses and disclosures for purposes such as quality assessment and improvement, employee training, licensing and accreditation, medical reviews, auditing functions, and business management. For example, we might review treatment outcomes to improve our services, or use patient information to manage our scheduling and customer service processes. We may also contact you for limited marketing or fundraising efforts, or to provide you with informational materials about our services, but you have the right to opt out of receiving fundraising communications.
  • Other Uses and Disclosures Permitted or Required by Law: There are certain other situations where we may disclose PHI without your authorization, as allowed or required by law. These include:
    • Public Health Activities: For instance, to report health information to public health authorities for the purpose of preventing or controlling disease, injury, or disability (such as reporting reactions to medications or product recalls), or to report vital events like births and deaths .
    • Health Oversight Activities: To provide information to agencies responsible for monitoring the health care system, government programs, or compliance with civil rights laws (e.g., for audits, inspections, or investigations by health oversight agencies) .
    • Legal Proceedings and Law Enforcement: To comply with legal processes such as court orders or subpoenas, or to respond to law enforcement officials for law enforcement purposes. For example, we might release PHI to respond to a court order, or to assist law enforcement in locating a missing person or reporting a crime in emergencies .
    • Threats to Health or Safety: We may disclose PHI to prevent or lessen a serious and imminent threat to a person’s or the public’s health or safety. Any disclosure would only be to someone able to help prevent the threat (such as disclosing to law enforcement if a patient poses a serious danger) .
    • Workers’ Compensation: To comply with workers’ compensation laws or similar programs providing benefits for work-related injuries or illnesses .
    • Specialized Government Functions: For certain military, veteran, national security, or law enforcement custodial situations, we may share PHI as required for the proper execution of those specialized duties (for example, if you are in the armed forces and your PHI is requested for military mission needs, or to authorized federal officials for national security) .
    • Coroners, Medical Examiners, and Funeral Directors: We may disclose PHI to a coroner or medical examiner (for example, to determine a cause of death) or to funeral directors as necessary for them to carry out their duties, consistent with applicable law .
    • Research: Under certain circumstances, we may use or share PHI for medical research purposes, provided that strict protections are in place (such as obtaining approval from an Institutional Review Board and, when required, your informed consent) .
    • Required by Law: Any other use or disclosure of your health information that is required by federal, state, or local law not already listed above will be made in compliance with the applicable law.

This list is meant to illustrate examples, not to be exhaustive. In all cases, we will only use or disclose the minimum amount of PHI necessary for the task, as required by the “minimum necessary” rule under HIPAA.

Uses and Disclosures Requiring Your Authorization: Certain uses/disclosures of your PHI will only be made with your written permission (authorization), unless otherwise permitted or required by law. For example, we will not use or disclose your PHI for most marketing purposes or any sale of your PHI without your express authorization . Also, if we maintain psychotherapy notes (detailed notes from counseling sessions), those are given special privacy protections and generally require your authorization for most uses. If you provide us authorization for a specific use of your PHI, you may later revoke that authorization in writing at any time, and we will stop the future use/disclosure of your PHI for that purpose (except to the extent we have already taken action in reliance on your authorization).

Your Rights Regarding Your Health Information: You have several rights under HIPAA concerning your PHI. You have the right to :

  • Inspect and Obtain a Copy of Your PHI: You can request to see or get a copy of the health information that we maintain about you, such as medical and billing records. This right extends to records in either paper or electronic format. We will provide the requested information in the format you prefer if it is readily producible in that format (for example, an electronic copy via secure email or portal), or otherwise in a readable hard copy form. We may charge a reasonable, cost-based fee as allowed by law for copying or mailing records. In limited circumstances, we may deny your request to inspect or copy (for example, if we determine that access could endanger someone), but you have the right to request a review of most denials.
  • Request an Amendment: If you believe that the health information we have about you is incorrect or incomplete, you have the right to request that we correct or add to the record. Your request must be in writing and provide a reason supporting the amendment. If we approve the request, we will amend the information and notify you. If we deny the request (for instance, if we believe our record is accurate or the information was not created by us), we will provide a written explanation, and you have the right to submit a statement of disagreement that will be appended to your records .
  • Request Restrictions: You have the right to ask us not to use or disclose certain parts of your PHI for treatment, payment, or health care operations. You may also request that we limit what we share with certain individuals, such as family members or friends involved in your care. While we will consider all reasonable requests, please note we are not required to agree to a requested restriction in most cases. If we do agree, we will comply with your restriction (except in emergencies or as required by law). Exception: If you pay for a service in full out-of-pocket and you request that we not share information about that service with your health insurer, we must honor that request, provided we are not otherwise required by law to disclose the information .
  • Request Confidential Communications: You have the right to request that we contact you in a certain way or at a certain location to protect your privacy. For example, you can ask that we only contact you at a specific phone number, or send mail to a particular address (rather than your home address). We will accommodate reasonable requests whenever feasible . You do not need to provide a reason for this request; just specify how or where you wish to be contacted for confidential matters.
  • Receive an Accounting of Disclosures: You can request a list (accounting) of certain disclosures of your PHI that we have made outside of treatment, payment, or health care operations. This accounting will exclude, for example, disclosures you authorized or those made directly to you or your family, and certain other disclosures (like those for national security or to law enforcement, per HIPAA rules). The accounting would cover up to the six years prior to the date of your request (not including disclosures made before April 14, 2003). If you request this list more than once in a 12-month period, we may charge a reasonable fee for additional requests to cover the cost of producing the list.
  • Obtain a Paper Copy of this Notice: You have the right to a paper copy of this Notice at any time, even if you agreed to receive it electronically . You may request a copy from our front desk or by contacting us, and we will provide you with a physical copy promptly. This Notice is also available on our website for your reference.
  • Notification of Breach: (As mentioned under our responsibilities) You have the right to be notified following a breach of your unsecured PHI. We will inform you in writing (or via email if you have agreed to electronic notice) without unreasonable delay, but no later than 60 days after we discover a qualifying breach, providing you with information on what happened and what you can do.
  • File a Complaint without Retaliation: If you believe your privacy rights have been violated, you have the right to file a complaint. You can complain directly to us (see contact information below) and/or to the U.S. Department of Health and Human Services (HHS), Office for Civil Rights . We support your right to privacy and will not retaliate against you in any way for filing a complaint .

To Exercise Your Rights or For More Information: Please submit any requests to exercise your rights (access, amendment, restrictions, etc.) in writing to our Privacy Officer at the contact information provided below. If you need help with the request, you may call our office for guidance. We will respond to your request in the timeframes required by law (typically 30 days for access requests, with possible extension, etc.).

Privacy Questions and Complaints: If you have questions about this Notice, want more information about our privacy practices, or if you believe we have not adequately protected your health information and wish to file a complaint, you may contact our Privacy Officer:

Privacy Officer – Sage & Honey MedSpa

69844 Highway 111, Ste H

Rancho Mirage, CA 92270

Phone: (909) 787-2738

Email: hello@sagehoneymedspa.com

You also have the right to file a complaint with the Office for Civil Rights, U.S. Department of Health & Human Services. You can find more information on the HHS website (www.hhs.gov/ocr/privacy) or reach them at 200 Independence Avenue, S.W., Washington, D.C. 20201, or by calling 1-877-696-6775. We will not retaliate against you for filing a complaint with us or with HHS.

By law, we are required to abide by the terms of this Notice of Privacy Practices currently in effect. We reserve the right to change the terms of this Notice and make the new provisions effective for all PHI we maintain. If we make a material change to our privacy practices, we will update this Notice and make it available to our patients (the updated Notice will be posted in our facility and on our website, and you may request a copy at any time).

Thank you for entrusting Sage & Honey MedSpa with your care. We take our obligation to safeguard your health information seriously and look forward to continuing to serve you in a manner that respects your privacy.

 

Terms & Conditions

Acceptance of Terms: Welcome to Sage & Honey MedSpa’s website. By accessing or using our website (sagehoneymedspa.com) and/or by scheduling an appointment or using any of our services, you agree to be bound by the following Terms & Conditions . If you do not agree with these terms, please do not use our site or services. We reserve the right to update or modify these Terms at any time. It is your responsibility to review these Terms periodically for changes. Continued use of the site or our services after any modifications constitutes acceptance of those changes .

General Use of the Website: The content on our website (including text, images, graphics, and pricing information) is provided for general informational purposes only and may be updated or changed at any time without notice . While we strive for accuracy, we do not guarantee that the content is free from errors or up-to-date at all times. Your use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that any services, products, or information available through this website meet your specific requirements.

Users agree to use our website lawfully and respectfully. Prohibited conduct includes, but is not limited to: attempting to gain unauthorized access to the website or its servers, disrupting the normal functioning of the site, introducing malicious code (such as viruses or malware), or engaging in any activity that interferes with other users’ use of the site . You also agree not to use the site to transmit any false, misleading, fraudulent, or illegal communications. We reserve the right to restrict or terminate access to anyone who abuses the site or violates these Terms.

No Medical Advice (Disclaimer): While our med spa offers wellness and aesthetic services administered by licensed professionals, the information presented on our website is not medical advice and should not substitute for personal consultation with a qualified healthcare provider . Any health-related information, articles, or FAQs on the site are for general knowledge and may not apply to your individual circumstances. Always seek the advice of a physician or qualified medical professional regarding any medical condition or treatment. Results vary from person to person, and no specific outcome is guaranteed . Reliance on any information on this site is at your own risk. (See also our detailed Medical Disclaimer below.)

Appointments and Services:

  • Booking: When you schedule an appointment with us (whether online, via text/Podium, or by phone), you agree to provide accurate and complete information. Misrepresenting your identity, age, or medical history during booking is a violation of these Terms. Appointment times are subject to availability and are not confirmed until you receive a confirmation from us. We reserve the right to refuse or cancel an appointment if, for example, you have contra-indications for a treatment or if you have violated policies in the past (such as repeated no-shows).
  • Client Responsibilities: You agree to arrive on time for scheduled appointments (or a few minutes early for any necessary check-in or paperwork). For certain procedures, you may be asked to complete a medical history or consent forms; you agree to provide truthful and complete information to the best of your ability. If you have any health changes or new information (like pregnancy, new medications, or changes in medical condition), you must inform us, as it may affect the suitability or safety of treatments. We rely on the information you provide to deliver safe services, so providing false or incomplete information could result in cancellation of services or adverse outcomes for which we cannot be responsible.
  • Right to Refuse Service: We reserve the right to refuse treatment or services to anyone for valid reasons. This could include situations where a treatment is deemed medically unsafe or inappropriate (for instance, due to contraindications or a client not following pre-care instructions) . It could also include inappropriate behavior (such as harassment of staff or other clients) or the client’s failure to comply with these Terms or other posted policies. Our goal is to ensure a safe, comfortable environment for all clients and staff.

Payment & Financing: Payment for services or products is due at the time of service (or at the time of purchase for products), unless other arrangements have been made. We accept various forms of payment, including major credit cards, debit cards, and cash. For larger treatment packages or elective procedures, we may require a deposit to secure the booking – any such requirement will be communicated to you in advance.

For clients interested in financing options, we partner with Cherry (and possibly other financing providers) to offer payment plans . Financing applications and agreements are handled through those third-party providers, subject to their own terms and credit approval processes . We provide access to these options for your convenience, but we are not responsible for the decisions of third-party lenders or financing terms . If you choose to finance a treatment, your agreement will be directly with Cherry (or the applicable provider), and you should carefully review their terms and privacy policy. Any disputes or issues regarding financing (such as billing errors or payment schedules) should be addressed with the financing provider. That said, we will do our best to assist or facilitate communication if you encounter issues with a third-party financing process.

All prices for services and products are subject to change. We will honor the price quoted at the time of your booking for that service, but future bookings may reflect updated pricing. Promotions or special offers may have additional terms or limited timeframes, which will be detailed in those specific promotions.

Cancellation & No-Show Policy: (See also Cancellation & Refund Policy below for more details.) We kindly request at least 24 hours’ notice if you need to cancel or reschedule an appointment. This allows us to manage our schedule and potentially offer the slot to other clients. Late cancellations (made on short notice) and no-shows impact our business and other clients who may have wanted that appointment time. While we strive to be accommodating, repeated no-shows or last-minute cancellations may result in a fee or require a deposit for future bookings . Please refer to our full Cancellation & Refund Policy for our approach (we pride ourselves on flexibility and fairness, including offering rescheduling or refunds/credits when appropriate).

Client Health & Safety: Your safety is our top priority. You agree to follow all pre-treatment and post-care instructions provided to you. This may include directions on skincare regimens, avoiding certain activities (like sun exposure or exercise) after treatments, or when to seek follow-up care. If you have any communicable illness (fever, contagious rash, etc.) or if you are feeling unwell, we ask that you reschedule your appointment to protect the health of our staff and other clients. We maintain strict hygiene and sterilization protocols in our facility. If you ever have concerns about cleanliness or safety, please inform us immediately. We also require that clients disclose any relevant medical conditions, allergies, or medications prior to treatment . This includes pregnancy or the possibility of being pregnant, as some treatments are not recommended during pregnancy. We cannot be responsible for adverse outcomes that arise from omissions or inaccuracies in the information you provide. We reserve the right to decline or discontinue a service if we believe it’s in the interest of your health and safety .

Website Content & Intellectual Property: All content on the Sage & Honey MedSpa website – including but not limited to text, logos, graphics, photographs, videos, design elements, and software – is the property of Sage & Honey Wellness (or content we are licensed to use) and is protected by copyright, trademark, and other intellectual property laws . This includes our business name and logo, which are our trademarks.

You are permitted to browse the site and, where enabled, to print or download copies of content for your personal, non-commercial use (for example, printing a pre-treatment instruction sheet or saving an article for reference). However, you may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of our site content without our prior written consent . Using our logo or branding without authorization, or falsely implying an association with us, is strictly prohibited. If you wish to share our content (such as blog posts) on social media or other platforms, you should provide proper attribution and a link back to our site.

Please note that some images or media on our site may be provided by third-party services or are used under license (for example, stock images or manufacturer-provided product images). Those materials remain the property of their respective owners and are subject to their licensing terms . You do not obtain any ownership rights by downloading or using site content. We reserve all rights not expressly granted.

Third-Party Links and Services: Our website may contain links to third-party websites or services for your convenience (for example, links to our social media pages, external booking platforms, financing partners like Cherry, or educational resources). These external sites are not under our control, and we are not responsible for the content, privacy policies, or practices of any linked third-party sites . The inclusion of any link does not imply our endorsement of the external site or service. If you choose to click on an external link and navigate away from our website, you do so at your own risk. We encourage you to read the terms and privacy policies of any third-party sites you visit.

When using certain third-party services through our site (for instance, if our site directs you to an online booking system or a payment gateway), you may be subject to the third party’s terms of use. For example, using our Podium booking link or chat function will involve Podium’s platform; similarly, applying for financing will involve Cherry’s system. Those interactions are between you and that provider, though we certainly welcome feedback if you encounter issues with a linked service.

Limitation of Liability: To the fullest extent permitted by applicable law, Sage & Honey MedSpa (and its owners, providers, employees, and agents) shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services . This includes, but is not limited to, damages for: (a) errors or inaccuracies on the website; (b) any harm to your computer system or data loss that results from your access or use of our site; (c) any reliance you place on information obtained through our site or from our staff (remember, individual results will vary and no guarantees of outcome are made); (d) injuries, losses, or damages that occur during or after treatments, except to the extent such injury is caused by our gross negligence or willful misconduct ; and (e) canceled or rescheduled appointments or the unavailability of services.

Our total cumulative liability for any direct damages shall not exceed the amount you paid to Sage & Honey MedSpa for the specific service or product from which the claim arose (or, if your claim arises from use of the website where no purchase was made, liability shall be zero) . Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you to the extent prohibited by law. However, all provisions will be enforced to the maximum extent permissible under applicable law.

Indemnification: You agree to indemnify, defend, and hold harmless Sage & Honey MedSpa and its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and costs) arising out of or in any way connected with your breach of these Terms & Conditions, your misuse of our website or services, or your violation of any law or the rights of a third party.

Governing Law and Dispute Resolution: These Terms & Conditions and any disputes arising under them shall be governed by the laws of the State of California, without regard to its conflict of law principles. By using our services, you agree that any disputes that cannot be amicably resolved will be subject to the exclusive jurisdiction of the state and federal courts located in California. (If you are a consumer, you may have certain rights or remedies under California consumer protection laws; nothing in these Terms is intended to limit your rights under applicable law.)

We are a business operating solely in California and currently do not offer services outside this state. We make no representation that our website content or services are appropriate or available for use in other locations. If you access the site from outside California, you do so on your own initiative and are responsible for compliance with local laws, if and to the extent they apply.

Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from the remaining terms and shall not affect the validity and enforceability of the remaining provisions.

No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Sage & Honey MedSpa.

Entire Agreement: These Terms & Conditions, together with any other legal notices or policies referenced herein (such as our Privacy Policy, Cancellation & Refund Policy, etc.), constitute the entire agreement between you and Sage & Honey MedSpa regarding the use of our website and services, superseding any prior agreements (oral or written) relating to the same subject matter.

Contact Information: If you have any questions or concerns about these Terms & Conditions, please contact us at:

Sage & Honey MedSpa – Rancho Mirage, CA

Phone: (909) 787-2738

Email: hello@sagehoneymedspa.com

By using our site or booking our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

 

Medical Disclaimer

Effective Date: January 1, 2026. The Sage & Honey MedSpa website may discuss medical, health, or wellness-related topics, including descriptions of treatments and services we offer. However, no information on this website is intended as or should be taken as medical advice . The content is for general informational and educational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider .

While we strive to present current and accurate information based on modern medical and aesthetic practice, the information on this site may not include every possible detail or recent development, and it may not cover all possible side effects, risks, or considerations for a given treatment . Additionally, any drug, product, or procedure referenced might not be fully described in terms of all benefits and risks. Always consult directly with a licensed physician or appropriate healthcare practitioner regarding any questions you have about a medical condition or a cosmetic/aesthetic procedure. Do not disregard or delay seeking professional advice because of something you have read on our site.

Individual results will vary. Any examples of outcomes (such as “before and after” photos or patient testimonials) are illustrative and are not a promise of a specific result. Outcomes depend on many factors, including individual health, genetics, compliance with pre- and post-care instructions, and the practitioner’s judgment. We cannot guarantee that you will experience the same results as someone else.

No Doctor-Patient Relationship: Using our website, including sending us inquiries or messages through online forms or chat, does not establish a formal doctor-patient relationship. You only become a patient of Sage & Honey MedSpa when you undergo an in-person (or telehealth, if offered) consultation and both you and our licensed provider agree to proceed with treatments or services. Until such relationship is established, any information you receive is to be considered general and preliminary. For personalized medical advice, you must be evaluated in person by a qualified professional.

Third-Party Products or Information: From time to time, our site might reference or feature third-party products (for example, skincare products, supplements, or devices) or link to external resources. We may also provide information on off-label uses of FDA-approved products or novel treatments. We do not guarantee the safety or efficacy of any third-party product or service that is not directly provided by Sage & Honey MedSpa . Some products or treatments mentioned may not have been evaluated or approved by the U.S. Food and Drug Administration (FDA) specifically for the purposes discussed. Always read and follow the label or instructions provided by the manufacturer, and consult a healthcare provider for guidance specific to any product or treatment regimen.

Use at Your Own Risk: Any reliance you place on the information on our website is strictly at your own risk. Sage & Honey MedSpa and its staff are not responsible for any adverse outcomes, complications, or damages that may result from following information on this website without proper medical supervision. If you have a medical emergency, you should call 911 or go to the nearest emergency facility – do not use this website in lieu of emergency care.

By using this site, you acknowledge that you have read and understand this Medical Disclaimer. If you do not agree, you should not use the site. We encourage you to contact us directly with any specific questions about our treatments or to schedule a professional consultation for personalized advice.

 

Cancellation & Refund Policy

At Sage & Honey MedSpa, we understand that plans can change and we strive to be fair and accommodating with our clients. This Cancellation & Refund Policy explains how we handle appointment cancellations, no-shows, and requests for refunds. Our goal is to provide flexibility for our clients while respecting the time of our practitioners and the viability of our small business.

Appointment Cancellations: If you need to cancel or reschedule your appointment, please notify us as soon as possible, preferably at least 24 hours in advance. You can cancel or request a new time by calling or texting us at (909) 787-2738 (our booking line). There is no penalty for cancellations made with sufficient notice. We greatly appreciate early notice as it allows us to offer that time slot to other clients who may be on our waitlist.

  • Late Cancellations (Under 24 Hours): We understand that true emergencies and unexpected events happen. If you have to cancel on short notice (within less than 24 hours of your appointment), please call us as soon as you can to let us know. We will do our best to fill your slot. We generally do not charge an automatic late cancellation fee, because we value understanding and flexibility; however, if late cancellations become a repeated occurrence for a particular client, we reserve the right to require a booking deposit or implement a fee for future appointments. Any such fee or deposit would be communicated in advance. (For reference, some similar businesses charge $50-$100 for late cancellations or no-shows , but our approach is to work with you first to avoid the need for such measures.)
  • No-Shows: A “no-show” is when a client fails to arrive for a scheduled appointment without any prior notice. No-shows significantly impact our schedule and prevent others from utilizing that time. If you do not show up for a scheduled appointment and have not contacted us, we will attempt to reach out to you to ensure you’re okay and to possibly reschedule. We do not have a punitive fee for a first-time no-show, but after a first incident, we may require a credit card hold or deposit for future bookings. Repeated no-shows (more than one) may incur a fee or result in prepayment being required to secure an appointment. Again, our aim is not to charge fees, but to encourage communication. Simply letting us know you can’t make it, even last-minute, is much better than not showing up at all.

Refund Policy for Services: Your satisfaction is extremely important to us. If you are unhappy with a treatment or service you received, we want to address your concerns. We stand by the quality of our services and have a “Make it Right” guarantee: We’re happy to provide something of equal value or your money back. This means:

  • If for any reason you are dissatisfied with a service (for example, you feel you did not get the expected result or there was an issue with the treatment), please let us know within 7 days of your appointment. We will invite you to come in for a follow-up consultation so we can understand the issue. In many cases, we may offer a complimentary touch-up or corrective service at no additional charge, to achieve the desired outcome. If a follow-up treatment is not feasible or you are not interested, we will offer you a credit equal to the value of the original service that you can use toward any other treatment at our spa, or a full refund of the original service fee, according to your preference. We truly want you to have a positive experience, and we will work with you to make it right (even though very few clients end up requesting a refund, the option is there for your peace of mind).
  • Please note that results can vary between individuals. While we strive to set realistic expectations and deliver the best possible results, not every treatment works the same for everyone. A refund or free corrective service for a treatment will be considered in cases where the outcome is clearly not in line with reasonable expectations (for example, a chemical peel that caused an unexpected reaction, or a filler treatment where an agreed-upon result wasn’t achieved). However, dissatisfaction due to natural variance in results (such as wanting a more dramatic effect after a conservative treatment that was performed per protocol) might be addressed by offering an additional service at a discounted rate rather than a refund, especially if the procedure was carried out correctly. We handle these situations on a case-by-case basis, always keeping customer satisfaction and fairness in mind.

Product Return/Refund Policy: If you purchase skincare products or other retail items from us (either during your visit or through our website, if available), we want you to be happy with your purchase. We accept returns or exchanges of unopened and unused products in their original packaging within 30 days of the purchase date . To process a return, we require the original receipt or proof of purchase. As long as the product is in new/resalable condition, we will offer you the choice of a refund to your original payment method or store credit. If the product was purchased via credit card or gift card, the refund will be applied back to that card (or we will issue a new gift card as applicable) . If the purchase was made in cash, we can refund in cash or offer a gift card/credit, according to your preference.

  • Opened or Used Products: In general, we cannot offer refunds for products that have been opened or significantly used, for hygiene and quality control reasons. However, if you experience an adverse reaction to a product (for example, an allergic reaction) or find it to be defective, please contact us. In such cases, we may provide a refund or exchange even if the product is opened, especially if only a small amount was used. We may ask for proof of the issue (such as photos of a skin reaction or the defective condition) and reserve the right to deny a refund if misuse of the product contributed to the issue.
  • Gift Cards and Packages: Gift cards sold by Sage & Honey MedSpa are not redeemable for cash except as required by law. However, they are transferable (you may gift them to someone else) and do not expire for at least the minimum period allowed by California law. If you have a prepaid package of treatments and are unable to use the remaining sessions (due to medical reasons or relocation, for instance), please talk to us. We can often transfer the balance to other services or provide a pro-rated refund for unused sessions, especially in special circumstances. (Note: discounted packages may be refunded based on the prorated regular price of used sessions.)

How to Request a Refund or Exchange: Simply contact us via phone or email and explain the situation. For service-related refunds or credits, it’s best to speak with the provider or a manager at the spa so we can set up a follow-up visit if needed. For product returns, bring the item (and its original packaging if possible) to our spa, or if you’re unable to visit, call us to discuss mailing it back. We will process refunds within 5-10 business days via the same method of payment you used (credit card refunds may take an additional few days to appear on your statement).

Please Note: There may be certain non-refundable items or services, which will be clearly communicated before purchase. For example, gift cards are generally non-refundable (though they can be used by anyone) and services that have been provided (if you received the full benefit of the service and there were no issues) typically are not refunded outside of our satisfaction guarantee scope. Also, “prepurchases” of promotional packages at a deep discount might be final sale – but again, we will make any such terms clear at the time of purchase.

COVID-19 or Emergency Cancellations: If you or someone in your household has an infectious illness or emergency, we ask you to cancel, even last-minute – you will not be penalized for cancellations due to illness, emergencies, or situations beyond your control. During public health situations (like a pandemic), our policies may adapt to prioritize safety – e.g., we might waive all late cancellation fees for illness-related reasons to encourage you to stay home if sick.

Policy Changes: We reserve the right to modify our Cancellation & Refund Policy as needed. Any changes will be updated in this document and, if significant, communicated to clients via our website or at the time of booking. However, any appointments or purchases made prior to a policy change will be honored under the policy in effect at that time.

We thank you for your understanding and cooperation with these policies. By respecting our cancellation guidelines, you help us operate more efficiently and accommodate more clients. And by offering fair refunds and credits, we hope to give you confidence in trying our services and products – we stand behind what we offer. If you have any questions about this policy, please reach out to us. We’re here to help and want your experience at Sage & Honey MedSpa to be excellent from start to finish.

 

Accessibility Statement

Sage & Honey MedSpa is committed to ensuring that our website and services are accessible to all individuals, including those with disabilities. We believe that everyone should be able to access information about our wellness and aesthetic services online easily, and we strive to meet or exceed applicable accessibility standards. Our goal is to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level and to continually improve the user experience for everyone.

Accessibility on Our Website: We have taken the following measures to make our website user-friendly for people with disabilities:

  • Implementing a design and layout that is navigable by keyboard for those who cannot use a mouse. This includes clear focus indicators and the ability to move through interactive elements (like forms and links) using the Tab key.
  • Providing alternative text for images so that users of screen readers or those who have images turned off can understand the content and purpose of visuals.
  • Ensuring sufficient color contrast between text and background to make content readable for users with visual impairments or color blindness . We choose fonts and text sizes that are legible, and our site allows zooming in without loss of functionality.
  • Structuring the site’s HTML with proper headings, landmarks, and labels. This semantic structure helps assistive technologies (such as screen readers) interpret content correctly and allows users to navigate sections of the page more easily. For example, we use heading tags in logical order (H1, H2, H3, etc.) for content hierarchy and labels on form fields.
  • Where we offer video content, we aim to provide captions or transcripts for audio portions, to assist users who are deaf or hard of hearing. (If you find a video on our site without captions, please let us know and we will work on adding them or providing the information in an alternate format.)

Third-Party Content: Our website may include third-party content or tools (such as an embedded booking form or a map of our location). While we encourage our partners to provide accessible content, some third-party features might not fully meet accessibility standards. If you encounter difficulty with any third-party content on our site, please inform us and we will do our best to provide you with the content through an alternative means and work with the provider on improvements.

Ongoing Efforts and Improvements: Accessibility is an ongoing effort. We regularly scan and test our website to identify potential accessibility issues and fix them . This includes both automated testing and manual browsing with assistive technologies. We may also engage with accessibility experts or utilize tools (like accessibility plugins) to enhance our site. Our team stays informed about updates to WCAG guidelines and best practices for web accessibility, and we aim to implement improvements promptly. We also consider accessibility when adding new features or content to the site, to ensure new additions are accessible from the start.

Feedback and Contact: Despite our best efforts to ensure accessibility, you may find some aspect of the website that is not fully accessible or encounter a barrier to use. If this occurs, we sincerely apologize and ask that you please let us know. We welcome feedback on the accessibility of our website .

If you have any difficulty accessing any part of our site, or have suggestions on how we can improve accessibility, please contact us via one of the following methods:

  • Phone: (909) 787-2738. Our staff is trained to assist customers with disabilities. If you are deaf or hard of hearing and use a TTY or relay service, you can reach us through your preferred relay service as well.
  • Email: hello@sagehoneymedspa.com (If email is convenient, you can describe the issue you encountered – please include details like the page URL and the nature of the problem, e.g., “the booking form captcha was not readable by my screen reader”).
  • In Writing or In Person: You may also send mail to our address (69844 Hwy 111, Ste H, Rancho Mirage, CA 92270) or visit us in person. Our staff can assist by providing information in alternative formats if needed (for example, printing out materials with larger font, or reading information aloud).

We will do our best to respond to accessibility feedback promptly (typically within 1-2 business days). If you request assistance or an accommodation, we will work with you to provide the information or service in a way that is accessible for you. For example, if you are unable to use or access a particular form on the website, we can complete that process with you over the phone or in person.

Facility Accessibility: In addition to web accessibility, we are dedicated to accessibility at our physical location. Our spa in Rancho Mirage is located on the ground floor with an accessible entrance. There are designated parking spaces for people with disabilities near our suite’s entrance. The treatment rooms and restroom are designed to be accessible or we will make appropriate accommodations to serve clients who use wheelchairs or other assistive devices. If you have any special needs for your visit, please inform us when scheduling so we can prepare accordingly (for instance, if you require a longer appointment time, need assistance transferring to a treatment chair, etc., we are happy to assist).

Policy Updates: We may update this Accessibility Statement as our website evolves or standards change. The latest update date will be noted at the top of this section. Any significant changes to our accessibility measures will be communicated either on this page or through a general site notice.

We firmly believe in digital inclusion and continuously work towards making our services accessible to as many people as possible . Thank you for visiting Sage & Honey MedSpa online. We are committed to providing an excellent user experience to everyone. If you have any questions about our accessibility efforts or need any assistance, please do not hesitate to reach out.

 

Communication & SMS Policy

We value the ability to communicate with our clients in convenient ways, including via text message (SMS) and other electronic communications. This Communication & SMS Policy describes how we may contact you, what you can expect in terms of message frequency, and your rights and choices regarding such communications. By providing your phone number to Sage & Honey MedSpa, you consent to receive SMS/text messages from us for appointment-related communications and (if you opt-in) marketing purposes . We want to ensure you are fully informed about how this works:

1. Program Description – When We May Text You: If you share your mobile number with us, we may send you text messages for various reasons related to our services, including:

  • Appointment Reminders and Updates: We use text messaging (via our platform, Podium) to send confirmation messages when you book an appointment, reminders as your appointment date approaches, and notifications in case of any schedule changes. These are intended to help you keep track of your visits (e.g., “Reminder: You have an appointment tomorrow at 3 PM with Sage & Honey MedSpa.”).
  • Administrative or Follow-up Messages: After your visit, we might text you follow-up information, such as post-care instructions or a satisfaction survey link. We may also send a courtesy text if we haven’t seen you in a while, to check in or remind you of maintenance treatments (you can always opt out, as described below).
  • Marketing and Promotions (Opt-In): We will not send you marketing or promotional text messages unless you have explicitly opted in to receive them. Examples of marketing texts include special offers, new service announcements, or holiday deals. If you have not opted in to marketing texts, you will only receive transactional or service-related texts (appointment and account communications). If you do opt-in (for example, by texting a keyword to subscribe or by checking a box on a form), you might receive at most a few promotional messages per month, such as “Join us for our Summer Glow Event – 20% off select treatments this week!”. Consent to marketing texts is not a condition of purchasing any goods or services from us .

2. Message Frequency: The frequency of text messages will vary based on your interactions with us and your communication preferences . Generally:

  • For each appointment you schedule, expect at least 1-2 confirmation/reminder texts (e.g., one at booking and one reminder 1-2 days prior).
  • If you have ongoing treatments or packages, you might receive follow-up or check-in texts periodically (for example, a note to schedule your next session).
  • Promotional/marketing texts (if subscribed) will typically be limited to no more than 4 per month, often fewer. We aim to send these only when we genuinely have something valuable to share (like a limited-time discount or new service announcement).
  • There may be occasional informational alerts, such as notifications of a sudden office closure (e.g., due to inclement weather or an unexpected provider absence) – these would be rare and only sent if necessary.

We strive not to over-message. Our goal is to keep communication helpful and timely, but not intrusive. If at any time you feel you’re receiving too many texts, please let us know – we can adjust the settings for your account.

3. Costs and Charges: Sage & Honey MedSpa does not charge you any fees to receive text messages. However, standard message and data rates may apply according to your mobile carrier and plan . For example, if you pay your carrier for text messaging or data usage, texts from us will count towards those limits/costs. You are responsible for any mobile carrier charges you incur from our communications. (If you’re unsure about your text messaging plan or data rates, please check with your carrier.)

4. Opt-In and Consent: By providing your mobile number and requesting or agreeing to SMS communication (for example, by checking a consent box on a form, replying “YES” to a text invitation, or initiating a conversation with us via text), you are opted in to our text messaging service . If you made an inquiry via text or our Podium web chat (which might send responses via SMS), that is considered an opt-in as well, since you are initiating communication. For marketing texts, we will obtain explicit consent (such as a written or digital sign-up). We maintain records of consent to ensure compliance with regulations.

5. How to Opt Out: Your communication preferences are in your control. If you decide you no longer want to receive text messages from us, you can opt out at any time. To stop receiving SMS messages, simply reply “STOP” to any of our text messages . You should receive a one-time reply confirming that you have been unsubscribed, and after that, you will not receive further texts (except for a possible confirmation of your opt-out) . Please note:

  • If you opt out of marketing texts by replying “STOP” to a promotional message, we will interpret that as opting out of all SMS communications, including appointment reminders. We do this to err on the side of respecting your request, but if you only intended to stop marketing messages and still want appointment texts, just let us know and we can configure your preferences manually. Alternatively, you can resubscribe for transactional texts by request.
  • If you have multiple phone numbers or have provided us with a new number, the opt-out will apply to the number from which you sent “STOP”. You may need to opt out again if you switch numbers and had previously given us the new number.
  • Opting out of texts will not affect other communications – we may still reach you by phone or email for important matters (like a call if you’re late to an appointment, or an email for invoices), unless you request otherwise.

6. How to Get Help: If at any time you need assistance or have questions about our text messaging program, you can reply “HELP” to one of our messages . This will trigger an automated response with basic instructions (typically, it will remind you how to stop messages and how to contact us). You can also contact us directly for help:

  • Call our office at (909) 787-2738 and mention you need help with SMS communication.
  • Email us at [business email] with the subject “SMS Help” and we’ll assist you.

We’ll be happy to address any concerns or manually adjust your messaging preferences if needed.

7. Delivery & Reliability: We send SMS through reputable communication platforms (such as Podium or similar providers). However, message delivery can depend on your mobile carrier and coverage. Carriers are not liable for delayed or undelivered messages . There can be occasional outages or delays beyond our control. If you ever have an urgent question and don’t get a timely response via text, please call us to ensure we connect. We also recommend you keep your contact information up to date with us; if you change your phone number, let us know to avoid sending sensitive info to the wrong person.

8. Privacy and Data Use: Protecting your privacy is important. Our Privacy Policy (see above) covers how we handle personal data, and that includes information collected or used in SMS communications. In short:

  • We will treat any personal information you send via text (such as your name, appointment details, or any health info you might mention) with confidentiality, just as we do information you provide in person or on our website.
  • Text messages are stored by our service provider (Podium) and are accessible by our staff for business purposes (e.g., to manage appointments or respond to inquiries). These providers act as our service partners and are contractually obligated to safeguard your information and use it only for providing services to us .
  • We will not share your mobile number or SMS content with unrelated third parties for their own marketing. We do not sell your phone number or personal details to anyone .
  • Be aware that standard SMS is not a fully secure or encrypted communication channel. We ask that you do not send highly sensitive personal information via text (for example, avoid sending credit card numbers, Social Security numbers, or detailed medical info). We will also refrain from sending extremely sensitive info over text. If needed, we will move the conversation to a secure channel (like a phone call or secure email) for such matters.
  • We may analyze aggregate data from our texting (like response rates or frequently asked questions) to improve our services, but this analysis will not identify you personally to any external entity.

9. Eligibility: By opting into SMS, you confirm that you are the owner or authorized user of the mobile phone number provided, and that you are at least 18 years old (or, if under 18, you have the consent of a parent or guardian to communicate with us via text) . If you are a parent or guardian of a minor who is receiving services, you might opt to receive texts on their behalf – that’s fine, just make sure we know which number to use for communications.

10. Changes to Communication Preferences: If you have initially opted in to certain types of messages (like promotions) and later change your mind, aside from using the STOP command, you can also contact us to modify your preferences. For example, you might say “I still want appointment reminders but not the monthly promo texts” – we can likely accommodate that by adjusting our systems manually. Similarly, if you opt out of texts but later decide you miss the reminders, you can text us again or ask to re-subscribe, and we will send you a fresh opt-in confirmation.

11. Agreement and Modifications: This Communication & SMS Policy is considered part of our overall Terms & Conditions when you use our services. We may update this Policy from time to time to reflect changes in regulations or how our communication program operates. If we make material changes (like adding a new type of message or changing providers), we will update this document and can provide notice either via the website or via a text message. Your continued participation in our SMS communications after such changes means you accept the revised terms .

12. Legal Compliance: Our SMS program is intended to comply with relevant laws, such as the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act for texts, as well as mobile carrier guidelines (CTIA best practices). We require proper consent for texts and honor opt-out requests promptly to stay compliant . We do not use autodialed or pre-recorded marketing calls or texts without consent. If you ever feel we are not meeting legal requirements, please inform us so we can address the issue.

Contact for Communication Issues:

Sage & Honey MedSpa – Communications Team

Phone: (909) 787-2738

Email: hello@sagehoneymedspa.com (for communication preferences or issues)

By providing your phone number and confirming your consent (such as by replying “Yes” to an opt-in text), you acknowledge that you have read and agreed to this Communication & SMS Policy. We appreciate the opportunity to communicate with you and will do so thoughtfully and within the bounds of your preferences. Thank you for staying connected with Sage & Honey MedSpa!

 

Sources: The policies above have been informed by industry standards and adapted from examples of medspa and healthcare policy documents to ensure legal soundness and clarity. Key references include privacy policy frameworks compliant with CCPA , HIPAA notice requirements , standard website terms from medspa organizations , medical disclaimer language used by medspa websites , typical cancellation and refund terms in the spa industry , accessibility guidelines following WCAG 2.1 AA , and SMS communication best practices under TCPA . These policies are designed for Sage & Honey MedSpa’s operations in California and will be updated as laws and business practices evolve.